高校管理绩效考核指标 KPI

学生学习成果-

1. Student Graduated Rate Indicator (No.

75% N.V. N.V. 84% of Graduates over admission) 学生毕业率=

毕业学生数/ 录取学生数

2. Retention Rate Indicator (Students still

80% N.V. 87% 90% studying against admission )

学生保留率=在校学生数/ 同届录取学生数

B. Student and Stakeholder Satisfaction

学生和支持者的满意度

3. Satisfaction Level Indicator (% of

80% N.V. 80% 85% satisfied students against total survey)

学生满意度= 表示满意的学生数/ 参加调查

的学生总数

4. Negative Feedback Indicator

20% N.V. 16% 6% (% of negative feedback / total no. of

student surveyed)

负面反馈率=表示负面意见学生数/参加调查

的学生总数

C. Financial Performance

财务绩效

5. Annual Turnover per Employee Indicator

$30,000 N.V. 33027 05 (Total No of income, fees received by

School / average no. of employees)

年平均员工生产率=学校全年收入/ 员工总数

6. Student expenditure Indicator (Total

$5,000 N.V. 5484 5866 Receipts / total number of students)

年平均学生费用率=学校全年收入/ 学生总数

D. Employee Involvement and

Commitment

员工投入与贡献

7. Percentage of employees who put up

80% N.V. 85% % suggestions

员工建议率=提建议员工数/ 员工总数

8. Average number of suggestions per

3 N.V.

4

5 employee

平均员工建议数=员工建议总数/员工总数

9. Percentage of Employees engaged in

80% N.V. 80% 85% work improvement teams, Quality Circle,

etc

员工参与改进比率= 参加工作改进小组和品

质圈的员工数/员工总数

10. Other Indicators (if any)

其他指标E. Employee Education, Training &

Development

员工教育、培训、发展

11. Training Expenditure as percentage of

payroll

培训费用占比=培训总费用/ 薪水总额

10% N.V. 20% 50%

12. Average training hours per employee

年平均员工培训小时数

40 N.V. 40 52 13. Training expenditure per employee

年平均员工培训费=培训总费用/ 员工总数

$800 N.V. 800 1400 F. Employee Satisfaction

员工满意度

14. Employee Turnover Rate (No of

resignation/Average No of employees)

员工辞职率= 辞职员工数/员工总数

20% N.V. 25% 17%

15. Average expenditure on staff welfare

as percentage of labour cost

平均员工福利占比=年度员工福利费用/ 雇佣

总成本

3% N.V. 2% 4%

16. Absentee Rate %(No of

Absentee/Average total no of employees)

缺勤率= 缺勤员工数/ 员工总数

35% N.V. 50% 29%

G. Education Design. Delivery and

Support

教育项目的设计、开展和支持

17. Student to teaching staff ratio

学生-教师比率

1:25N.V. 1:30 1:25

18. Response time to complaints (Average

number of days taken to response to a

complaint)

投诉响应时间= 对投诉问题响应的平均天数

72 hours N.V. 96 72

H. Supplier and Partnership

供应商与合作伙伴

19. Number of supplier partnership

供应商与合作伙伴总数

7 N.V. 15 23

20. No of supplier, partner meeting delivery

deadline. (Actual delivery performance

against promised time)

供应商按时交货率=实际交货时间/ 承诺时间

85% N.V. 85% 90%

Responsibility to Community and the

Environment

对周边社区和环境承担义务

21. No of hours spent on community work 为周边社区工作的小时数3 hours per

year

N.V. 3 422. No of money raised from

$200 $150 $250 recycling/waste reduction raised

从资源再生循环中节约的资金