Management Information Systems
练 习 题
2010年9月
Chapter 1 The Information Systems Revolution: Transforming Business and Management（教材Chapter1）
True-False Questions
1.Information systems knowledge is not essential for a manager because the technology moves too quickly for him or her to keep up with and run the business at the same time.
| Answer: False Difficulty: Easy Reference: p.4 |
| 2.IT is an abbreviation commonly used to refer to Internet technology. Answer: False Difficulty: Easy Reference: p.4 |
| 3.Information technology has become the largest component of capital investment for firms in the United States and many industrialized societies. Answer: True Difficulty: Easy Reference: p.4 |
| 4.In contemporary systems there is a growing interdependence between organizational business strategy, rules, and procedures and the organization's information systems. Answer: True Difficulty: Medium Reference: p.6 |
| 5.Often, what the organization would like to do depends on what its systems will permit it to do. Answer: True Difficulty: Medium Reference: p.6 |
| 6.Some very large companies are now using Internet to conduct virtually every aspect of their business. Answer: True Difficulty: Easy Reference: p.7 |
| 7.Governments on all levels are using Internet technologies to deliver information and services to citizens, employees, and businesses with which they work. Answer: True Difficulty: Easy Reference: p.9 |
| 8.Major industrial powers are being transformed to knowledge- and information-based service economies and leaving manufacturing to the third-world countries. Answer: True Difficulty: Easy Reference: p.11 |
| 9.Digital firms are more competitive and efficient because nearly all core business processes are digitally enabled. Answer: True Difficulty: Medium Reference: p.11 |
| 10.Knowledge is data that have been shaped into a meaningful form. Answer: False Difficulty: Hard Reference: p.13 |
| 11.In an information system, input, processing, and output produce data. Answer: False Difficulty: Hard Reference: p.15 |
| 12.Feedback helps the organization evaluate input. Answer: True Difficulty: Medium Reference: p.15 |
| 13.Formal systems are structured and are not easily changed. Answer: True Difficulty: Medium Reference: p.16 |
| 14.A formal information system can be a manual one. Answer: True Difficulty: Easy Reference: p.16 |
| 15.Information systems technology has become an array of technologies not limited to computers. Answer: True Difficulty: Easy Reference: p.16 |
| 16.Information systems are designed to provide solutions to organizational problems. Answer: True Difficulty: Medium Reference: p.19 |
| 17.Most standard operating procedures are informal work practices. Answer: False Difficulty: Easy Reference: p.21 |
| 18.Data workers process paperwork. Answer: True Difficulty: Easy Reference: p.21 |
| 19.Knowledge workers are engineers or architects who design products or services. Answer: True Difficulty: Easy Reference: p.21 |
| 20.Organizational politics are the basis for conflict. Answer: False Difficulty: Easy Reference: p.21 |
| 21.Senior managers carry out the plans and goals of the organization. Answer: False Difficulty: Hard Reference: p.21 |
| 22.Each level of management has different information needs and information system requirements. Answer: True Difficulty: Medium Reference: p.21 |
| 23.A network requires at least three computers. Answer: False Difficulty: Easy Reference: p.22 |
| 24.The two contemporary approaches to information systems are technical and behavioral. Answer: True Difficulty: Easy Reference: p.25 |
| 25.All information systems are behavioral systems. Answer: False Difficulty: Hard Reference: p.26 |
| 26.To work properly, an information system must balance technology and human behavior and requirements, even if less-than-optimal technology must be used. Answer: True Difficulty: Easy Reference: p.27 |
| 27.Changes in company strategy usually do not require changes in the use of information technologies. Answer: False Difficulty: Easy Reference: p.27 |
1.Information-intense products require:
A) computer information systems for their use.
B) Highly-educated users
C) A great deal of knowledge and training to produce.
D) High financial investments before any return on investment may be seen
| Answer: C Difficulty: Easy Reference: p.11 |
| 2.When nearly all core business processes are digitally enabled, A) The firm is more competitive and efficient B) The firm no longer needs paper records C) More employees will be required D) Every employee must be computer literate Answer: A Difficulty: Easy Reference: p.12 |
| 3.Data shaped into meaningful form are called: A) A databank B) Feedback C) Knowledge D) Information Answer: D Difficulty: Easy Reference: p.13 |
| 4. __________________ systems depend on fixed definitions of data and procedures for collecting, storing, processing, disseminating, and using the data. A) Informal B) Modern C) Traditional D) Formal Answer: D Difficulty: Easy Reference: p.15 |
| 5.Input: A) captures or collects raw data from within the organization or from the external environment. B) allows the analysis of problems faced by the organization. C) is data shaped into meaningful form. D) converts raw data into meaningful form. Answer: A Difficulty: Easy Reference: p.15 |
| 6. __________________ use paper-and pencil-technology. A) Manual systems B) Reactionaries C) Most established companies D) Educational systems Answer: A Difficulty: Easy Reference: p.16 |
| 7.All information systems can be described as organizational and management solutions to: A) conflict. B) technology requirements. C) challenges posed by the environment. D) the globalization of business. Answer: C Difficulty: Hard Reference: p.19 |
| 8.The business perspective calls attention to the organizational and managerial nature of: A) the bureaucracy. B) information systems. C) computer technology. D) knowledge gathering. Answer: B Difficulty: Easy Reference: p.19 |
| 9.Promoting the organization’s products and services is a business function of: A) manufacturing and production. B) accounting. C) human resources. D) sales and marketing. Answer: D Difficulty: Easy Reference: p.21 |
| 10.Creating products and services is a business function of: A) manufacturing and production. B) finance. C) accounting. D) sales and marketing. Answer: A Difficulty: Easy Reference: p.21 |
| 11.Managing the organization’s financial assets is a business function of: A) manufacturing and production. B) finance. C) sales and marketing. D) accounting. Answer: B Difficulty: Easy Reference: p.21 |
| 12.Maintaining the organization’s financial records is a business function of: A) manufacturing and production. B) sales and marketing. C) human resources. D) accounting. Answer: D Difficulty: Easy Reference: p.21 |
| 13.Maintaining the organization’s labor force is a business function of: A) finance. B) sales and marketing. C) human resources. D) accounting. Answer: C Difficulty: Easy Reference: p.21 |
| 14.This function is responsible for managing the firm's stocks and bonds. A) Finance B) Accounting C) Production D) Human resources Answer: A Difficulty: Easy Reference: p.21 |
| 15.Engineers or architects who design products or services are called: A) data workers. B) service workers. C) information specialists. D) knowledge workers. Answer: D Difficulty: Medium Reference: p.21 |
| 16.Employees whose jobs are principally to use, manipulate, or disseminate information are all considered to be: A) clerical personnel. B) data workers. C) operations personnel. D) mid-level managers. Answer: B Difficulty: Medium Reference: p.21 |
| 17.The technical approach to information systems includes: A) Only the information system itself B) Hardware, software, and intra-organizational systems C) People, hardware, and software D) Computer science, management science, and operations research Answer: D Difficulty: Easy Reference: p.26 |
| 18.According to the _________________ perspective on information systems, the performance of the system is optimal when the technology and the organization create a good balance A) Existing B) Universal C) Sociotechnical D) Technology infrastructure Answer: C Difficulty: Easy Reference: p.27 |
| 19.Information systems are _____________________ systems. A) behavioral B) sociotechnical C) technical D) optimizing Answer: B Difficulty: Medium Reference: p.27 |
True-False Questions
1.The principal purpose of operational-level systems is to develop goals and strategies.
| Answer: False Difficulty: Medium Reference: p.40 |
| 2.At each level of the organization there are information systems supporting the major functional areas of the business. Answer: True Difficulty: Easy Reference: p.41 |
| 3.A sales order entry system would be considered a management information system. Answer: False Difficulty: Medium Reference: p.43 |
| 4.Transaction processing systems are the basic business systems that serve the operational level of the organization. Answer: True Difficulty: Easy Reference: p.43 |
| 5.Management information systems generally depend on underlying transaction processing systems for their data. Answer: True Difficulty: Easy Reference: p.44 |
| 6.Management information systems are generally flexible and have a lot of analytical capability. Answer: False Difficulty: Medium Reference: p. 45 |
| 7.Decision-support systems explicitly include user-friendly software. Answer: True Difficulty: Hard Reference: p.46 |
| 8.ESS address nonroutine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. Answer: True Difficulty: Hard Reference: p.47 |
| 9.Executive support systems serve the management level of the organization, address problems where the procedure for arriving at a solution may not be fully predefined in advance, and use internal information from TPS and MIS. Answer: False Difficulty: Easy Reference: p.47 |
| 10.Transaction processing systems work directly with all the other organizational systems. Answer: False Difficulty: Hard Reference: p.48 |
| 11.The various types of information systems in an organization are tightly coupled. Answer: False Difficulty: Medium Reference: p.48 |
| 12.Many businesses need systems that will integrate information for the various organizational levels and functions. Answer: True Difficulty: Easy Reference: p.48 |
| 13.Integrating many different systems is extremely time consuming and complex. Answer: True Difficulty: Easy Reference: p.48 |
| 14.At the operational level, sales and marketing systems assist in locating and contacting prospective customers, tracking sales, processing orders, and providing customer service support. Answer: True Difficulty: Easy Reference: p.49 |
| 15.The accounting function is responsible for maintaining and managing the firm's financial records to account for the flow of funds in the firm. Answer: True Difficulty: Easy Reference: p.52 |
| 16.Enterprise applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole. Answer: True Difficulty: Easy Reference: p.55 |
1.Operational-level systems are information systems that support the:
A) long-range planning activities of senior management.
B) decision-making and administrative activities of middle managers.
C) day-to-day processes of production and shipping only.
D) elementary activities and transactions of the organization.
| Answer: D Difficulty: Easy Reference: p.40 | |
| 2.Management-level systems are information systems that support the: A) long-range planning activities of senior management. B) decision-making and administrative activities of middle managers. C) day-to-day processes of production and shipping only. D) elementary activities and transactions of the organization. Answer: B Difficulty: Easy Reference: p.40 | |
| 3.These systems typically provide periodic reports rather than instant information on operations: A) strategic-level systems. B) operational-level systems. C) management-level systems. D) knowledge-management systems. Answer: C Difficulty: Easy Reference: p.40 | |
| 4.Strategic-level systems are information systems that support the: A) long-range planning activities of senior management. B) knowledge and data workers in an organization. C) decision-making and administrative activities of middle managers. D) day-to-day processes of production. Answer: A Difficulty: Easy Reference: p.41 | |
| 5.ESS are: A) strategic-level systems. B) management-level systems. C) operational-level systems. D) knowledge-level systems. Answer: A Difficulty: Easy Reference: p.42 | |
| 6.MIS and DSS are: A) strategic-level systems. B) management-level systems. C) operational-level systems. D) knowledge-level systems. Answer: B Difficulty: Easy Reference: p.42 | |
| 7. ______________________ describe(s) information inputs to a DSS system. A) Aggregate data B) High-volume data C) Design specifications D) Analytic models and data analysis tools Answer: D Difficulty: Medium Reference: p.42 | |
| 8. ______________________ describe(s) information inputs to an ESS system. A) Aggregate data B) High-volume data C) Design specifications D) Analytic models and data analysis tools Answer: A Difficulty: Medium Reference: p.42 | |
| 9. ______________________ describe(s) information inputs to an MIS system. A) Aggregate data B) High-volume data C) Design specifications D) Analytic models and data analysis tools Answer: B Difficulty: Medium Reference: p.42 | |
| 10.A hotel reservation system would be classified as a(n): A) transaction-level system. B) management-level system. C) operational-level system. D) strategic-level system. Answer: A Difficulty: Easy Reference: p.43 | |
| 11. ________________ usually serve managers interested in weekly, monthly, and yearly results, not day-to-day activities. A) TPS B) Knowledge workers C) DSS D) MIS Answer: D Difficulty: Hard Reference: p.45 | |
| 12.__________________ generally provides answers to routine questions that have been specified in advance and have a predefined procedure for answering them. A) TPS B) Knowledge workers C) DSS D) MIS Answer: D Difficulty: Hard Reference: p.45 | |
| 13.The most advanced graphics software in any system used by management is normally found in: A) TPS. B) ESS. C) intranets. D) enterprise systems. Answer: B Difficulty: Easy Reference: p.47 | |
| 14.Unlike other types of information systems, these systems are NOT designated primarily to solve specific problems: A) executive support systems. B) management information systems. C) decision-support systems. D) transaction processing systems. Answer: A Difficulty: Medium Reference: p.47 | |
| 15.The major source of data for other systems are: A) TPS B) ESS C) DSS D) MIS Answer: A Difficulty: Hard Reference: p.47 | |
| 16.Identifying customers for the firm’s products and preparing five-year forecasts are examples of: A) sales and marketing information systems. B) manufacturing and production information systems. C) finance and accounting information systems. D) human resources information systems. Answer: A Difficulty: Easy Reference: p.48 | |
| 17.Order processing, market analysis, and pricing analysis are examples of: A) sales and marketing information systems. B) manufacturing and production information systems. C) finance and accounting information systems. D) human resources information systems. Answer: A Difficulty: Easy Reference: p.49 | |
| 18.Machine control, production planning and facilities location are examples of: A) sales and marketing information systems. B) manufacturing and production information systems. C) finance and accounting information systems. D) human resources information systems. Answer: B Difficulty: Easy Reference: p.50 | |
| 19.Budgeting, profit planning, and portfolio analysis are examples of: A) sales and marketing information systems. B) manufacturing and production information systems. C) finance and accounting information systems. D) human resources information systems. Answer: C Difficulty: Easy Reference: p.52 | |
| 20.Compensation analysis and training and development are examples of: A) sales and marketing information systems. B) manufacturing and production information systems. C) finance and accounting information systems. D) human resources information systems. Answer: D Difficulty: Easy Reference: p.53 | |
| 21.Tracking the status of orders and checking inventory availability are features of: A) supply chain execution systems. B) management information systems. C) distribution management. D) supply chain planning systems. Answer: D Difficulty: Easy Reference: p.57 | |
Chapter 3 Information Systems, Organization, Management, and Strategy
（教材Chapter3）
True-False Questions
1.Managers will need to adjust both the organization and the technology to achieve optimal results.
| Answer: True Difficulty: Easy Reference: p.72 | |
| 2.Organizations are social structures. Answer: True Difficulty: Medium Reference: p.73 | |
| 3.In the microeconomic definition of organizations, capital and labor are transformed by the firm through the production process into products and services. Answer: True Difficulty: Easy Reference: p.73 | |
| 4.Technological change does not change who owns and controls information, but does control who has the right to access and update that information. Answer: False Difficulty: Hard Reference: p.74 | |
| 5.The technical and behavioral definitions of organizations are contradictory. Answer: False Difficulty: Medium Reference: p.74 | |
| 6.All organizations develop standard operating procedures, politics, and cultures. Answer: True Difficulty: Medium Reference: p.75 | |
| 7.Political resistance is one of the great difficulties in bringing about organizational change. Answer: True Difficulty: Easy Reference: p.76 | |
| 8.Environments generally change faster than organizations do. Answer: True Difficulty: Easy Reference: p.77 | |
| 9.Organizations generally have more features in common with each other than they have unique features. Answer: False Difficulty: Easy Reference: p.78 | |
| 10.As the cost of information systems technology falls, it is substituted for labor. Answer: True Difficulty: Easy Reference: p.81 | |
| 11.Information technology usually does not reduce internal management costs. Answer: False Difficulty: Medium Reference: p.81 | |
| 12.Increasing use of Internet technology will probably result in simpler business processes, fewer employees, and much flatter organizations than in the past. Answer: True Difficulty: Easy Reference: p.85 | |
| 13.Differentiation is a strategy useful at the business level. Answer: True Difficulty: Easy Reference: p.90 | |
| 14.The value chain model classifies all company activities as either primary or support. Answer: True Difficulty: Medium Reference: p.91 | |
| 15.Value webs are flexible and adapt quickly to changes in supply and demand. Answer: True Difficulty: Easy Reference: p.91 | |
| 16.Network economics is a strategic concept useful at the firm level. Answer: False Difficulty: Medium Reference: p.98 | |
| 17.Information partnership help firms gain access to new customers, creating new opportunities for cross-selling and trading products. Answer: True Difficulty: Easy Reference: p.99 | |
| 18.Competitive forces model is an appropriate model used for analysis at the firm level. Answer: False Difficulty: Medium Reference: p.99 | |
| 19.The competitive forces model was created for today’s digital firm. Answer: False Difficulty: Hard Reference: p.99 | |
1.All organizations become very efficient over time because individuals in the firm develop:
A) routines for producing goods and services.
B) long lasting friendships within the firm.
C) better-educated employee groupings.
D) deep rooted cultures.
| Answer: A Difficulty: Hard Reference: p. 75 | |
| 2.The set of fundamental assumptions about what products the organization should produce, how and where it should produce them, and for whom they should be produced is A) agency theory. B) behavioral model. C) rational model. D) organizational culture. Answer: D Difficulty: Easy Reference: p. 76 | |
| 3.Information technology plays a critical role in helping organizations: A) maintain the existing bureaucratic structure. B) work with nonroutine tasks. C) developed better-educated employee groupings. D) perceive environmental change. Answer: D Difficulty: Medium Reference: p. 77 | |
| 4._____________________ are common features of all organizations. A) Culture, standard operating procedures, and politics B) Power, technology, and business processes C) Formal structure, function, and environments D) Environments, power, and tasks Answer: A Difficulty: Hard Reference: p. 78 | |
| 5.From an economic standpoint, information system technology can be viewed as a: A) capital expenditure. B) factor of production that can be freely substituted for capital and labor. C) cost of doing business in any environment in today’s global economy. D) transaction mediator. Answer: B Difficulty: Medium Reference: p. 81 | |
| 6.The transaction cost theory states that the organization is a(n): A) entity that grows larger because it can conduct marketplace transactions internally more cheaply than it can with external firms in the marketplace. B) system of formal functions that include planning, organizing, coordinating, deciding, and controlling. C) system of management based on the observation of what managers actually doing their jobs. D) nexus of contracts among self-interested individuals who must be supervised and managed. Answer: A Difficulty: Medium Reference: p. 81 | |
| 7.According to the transaction theory, firms traditionally grew in size: A) because firms are organic in nature and organisms grow or die. B) because their need for more employees grew as their number of transactions grew. C) because of nepotism. D) in order to reduce transaction costs. Answer: D Difficulty: Medium Reference: p. 82 | |
| 8.All company activities are classified as either primary or support by the: A) behavioral model. B) competitive forces model. C) value web model. D) value chain model. Answer: D Difficulty: Easy Reference: p. 91 | |
| 9.The value chain model highlights the primary or support activities that add a margin of value to a firm's products or services where: A) they are directly related to the production and distribution of the firm's products and services. B) it becomes possible to extend the chain so that it ties together all the firm suppliers, business partners, and customers. C) information systems can best be applied to achieve a competitive advantage. D) brand loyalty may be created. Answer: C Difficulty: Easy Reference: p. 91 | |
| 10.The ______________________ model is the model used to describe the interaction of external influences, specifically threats and opportunities, that affect an organization’s strategy and ability to compete. A) network economics B) competitive forces C) strategic transitions D) environmental conditions Answer: B Difficulty: Medium Reference: p. 99 | |
| 11.This individual is credited with the development of the five forces competitive model. A) Henry Fayol B) Max Weber C) Michael Porter D) Michael Dell Answer: C Difficulty: Medium Reference: p. 99 | |
True-False Questions
1.Internet technology can be used to run an entire business because its technology and standards enable information to flow seamlessly between different parts of the organization.
| Answer: True Difficulty: Medium Reference: p.115 |
| 2.E-commerce greatly increases market entry costs for merchants. Answer: False Difficulty: Medium Reference: p. 115 |
| 3.Electronic data interchanges (EDI) are based on proprietary systems. Answer: True Difficulty: Medium Reference: p.124 |
| 4.Private industrial networks rely on intranets to coordinate processes between a business and its suppliers and other key business partners. Answer: False Difficulty: Medium Reference: p.125 |
| 5.M-commerce applications are especially popular in Europe, Japan, and South Korea. Answer: True Difficulty: Medium Reference: p.120 |
| 6.In C2C electronic commerce, companies sell directly to each other without the use of a middleman. Answer: False Difficulty: Medium Reference: p.120 |
| 7.Digital checks are more expensive than traditional credit cards; however they are much faster than traditional paper-based checking. Answer: False Difficulty: Medium Reference: p.130 |
| 8.Alipay(支付宝) systems enable consumers to make instant online payments to merchants and other individuals based on value stored in a digital account. Answer: True Difficulty: Medium Reference: p.129 |
| 9.An intranet typical uses a portal to provide a single point of access to internal systems and documents using a Web interface. Answer: True Difficulty: Medium Reference: p.131 |
1.Because e-commerce is ubiquitous it reduce
A) marketspace. B) transaction costs.
C) dynamic pricing. D) price discrimination.
| Answer: B Difficulty: Medium Reference: p.114 |
| 2.Pricing a product or service on the Internet according to changing supply and demand situations is referred to as A) dynamic pricing. B) personalization. C) customization. D) price discrimination. Answer: A Difficulty: Medium Reference: p.117 |
| 3.A personal Web page that typically contains a series of chronological entries by its author, and linked to related Web pages is called a A) private industrial exchange. B) Blog. C) social networking site. D) electronic data interchange. Answer: B Difficulty: Medium Reference: p.123 |
| 4.Web sites specifically designed for m-commerce are called A) wireless portals. B) online syndicators. C) private exchanges. D) B2C e-commerce sites. Answer: A Difficulty: Medium Reference: p.120 |
True-False Questions
1.In client/server computing, the client is the user point of entry, whereas the server typically processes and stores shared data.
| Answer: True Difficulty: Easy Reference: p.191 |
| 2.SAP, PeopleSoft, and Oracle all develop enterprise application software. Answer: True Difficulty: Easy Reference: p.199 |
| 3.Replacing legacy systems is cost prohibitive and generally not necessary if these older systems can be integrated into a contemporary infrastructure. Answer: True Difficulty: Medium Reference: p.203 |
| 4.Open-source software is free and can be modified by users, but the software cannot be redistributed by the user without additional licensing. Answer: False Difficulty: Easy Reference: p.209 |
| 5.Software that functions as a translation layer between two non-communicating applications so they can work together is called middleware. Answer: True Difficulty: Medium Reference: p.212 |
| 6.Large-scale enterprise software systems provide a single, integrated, worldwide software system for firms at a cost much more than they would pay if they developed it themselves. Answer: False Difficulty: Medium Reference: p.216 |
| 7.Application service providers do not provide services such as the use of software applications to small and medium-sized companies. Answer: False Difficulty: Medium Reference: p.216 |
| 8.Scalability refers to the decision of whether a firm should rent or buy enterprise software packages. Answer: False Difficulty: Medium Reference: p.218 |
| 9.IT infrastructure costs include costs for technology consulting, education, and training. Answer: True Difficulty: Easy Reference: p.220 |
| 10.The total cost of owning technology resources includes costs for hardware and software upgrades, maintenance, technical support, and training. Answer: True Difficulty: Medium Reference: p.220 |
1.Which of the following is not identified as one of the five stages of evolution in computing platforms?
A) general-purpose mainframe and minicomputer computing
B) personal computers
C) client/server networks
D) wireless computers
| Answer: D Difficulty: Medium Reference: p.1 |
| 2.The first personal computers appeared in the: A) 1940s B) 1960s C) 1970s D) 1980s Answer: C Difficulty: Medium Reference: p.191 |
| 3.The assertion that the number of components on a chip with the smallest manufacturer costs per component doubles every two years is called . A) The law of mass digital storage B) Moore’s law C) Metcalfe’s law D) Porter’s law Answer: B Difficulty: Easy Reference: p.194 |
| 4.Which of the following is not one of the seven major components of IT infrastructure? A) Enterprise software applications B) Data management and software C) Personal productivity software D) Internet platforms Answer: C Difficulty: Easy Reference: p.199 |
True-False Questions
1.A computer system organizes data in a hierarchy that starts with bits and bytes.
| Answer: True Difficulty: Easy Reference: p.230 |
| 2.A record consists of a grouping of characters into a word or group of words. Answer: False Difficulty: Easy Reference: p.230 |
| 3.The most basic logical data element is a field. Answer: False Difficulty: Easy Reference: p.230 |
| 4.Every record in a file should contain at least one key field. Answer: True Difficulty: Easy Reference: p.230 |
| 5.The presence of duplicate data in multiple data files is called program-data dependence. Answer: False Difficulty: Medium Reference: p.232 |
| 6.In a traditional file environment, any change in data requires a change in all programs that access the data. Answer: True Difficulty: Easy Reference: p.233 |
| 7.The DBMS acts as an interface between the application programs and the physical data files. Answer: True Difficulty: Easy Reference: p.233 |
| 8.DBMS separate the logical and physical views of the data. Answer: True Difficulty: Medium Reference: p.233 |
| 9.Structured Query Language is the standard data manipulation language for relational database management systems. Answer: True Difficulty: Medium Reference: p.234 |
| 10.A record in a relational database is called a tuple. Answer: True Difficulty: Easy Reference: p.236 |
| 11.In a relational database, the three basic operations used to develop useful sets of data are select, form, and join. Answer: False Difficulty: Easy Reference: p.236 |
| 12.The most popular type of DBMS today for PCs as well as for larger computers and mainframes is the hierarchical DBMS. Answer: False Difficulty: Medium Reference: p.236 |
| 13.The relational database model has low flexibility. Answer: False Difficulty: Easy Reference: p.240 |
| 14.Data warehouses use only internal data sources. Answer: False Difficulty: Medium Reference: p.245 |
| 15.Information for targeted marketing is often gathered through data mining. Answer: True Difficulty: Medium Reference: p.246 |
| 16.Data mining is a collection of information from internal and/or external sources organized specifically for decision-making purposes. Answer: False Difficulty: Medium Reference: p.246 |
| 17.Data mining is used to find patterns in small sets of data. Answer: False Difficulty: Easy Reference: p. 246 |
| 18.Political resistance is one challenge in changing the current DBMS or going into a new one. Answer: True Difficulty: Medium Reference: p.250 |
1.A student, an order, and a book are all examples of a(n):
A) attribute. B) key field.
C) field. D) entity.
| Answer: D Difficulty: Easy Reference:p.230 |
| 2.A file is a group of the same type of : A) records B) fields C) characters D) bytes Answer: A Difficulty: Easy Reference:p.230 |
| 3.A person, place or thing about which information is kept in a database is called an: A) records B) entity C) tuple D) field Answer: B Difficulty: Easy Reference:p.230 |
| 4.When different functional areas maintain their files independently, it can result in: A) data security B) data redundancy C) data dependency D) data sharing Answer: B Difficulty: Easy Reference:p.232 |
| 5. minimizes redundant date when a relational database is being modeled. A) normalization B) scalability C) data mining D) visualization Answer: A Difficulty: Easy Reference:p.241 |
| 6.On-line analytical processing is another term for: A) normalization B) multidimensional data analysis C) distributed processing D) asymmetry Answer: B Difficulty: Easy Reference:p.244 |
| 7.The older logical database model that organizes data in a treelike structure is the: A) hierarchical DBMS. B) SQL DBMS. C) relational DBMS. D) network DBMS. Answer: A Difficulty: Easy Reference: p.239 |
| 8.The older logical database model that is useful for depicting many-to-many relationships is the: A) hierarchical DBMS. B) SQL DBMS. C) relational DBMS. D) network DBMS. Answer: D Difficulty: Easy Reference: p. 239 |
| 9.The type of logical database model that treats data as if they were stored in two-dimensional tables is the: A) hierarchical DBMS. B) SQL DBMS. C) relational DBMS. D) network DBMS. Answer: C Difficulty: Easy Reference: p. 236 |
True-False Questions
1.A switch is a device that connects multiple computers into a network in which multiple communications links can be in operation simultaneously.
| Answer: True Difficulty: Easy Reference: p.268 |
| 2.The network operating system is responsible for managing communication on a LAN and for coordination network resources. Answer: True Difficulty: Medium Reference: p.268 |
| 3.In the acronym TCP/IP, the IP refers to the Internet Protocol that handles the movement of data between computers. Answer: False Difficulty: Easy Reference: p.269 |
| 4.High speed telecommunications channels only use fiber optics. Answer: False Difficulty: Medium Reference: p.271 |
| 5.Domain name system converts IP addresses to domain names. Answer: True Difficulty: Easy Reference: p.277 |
| 6.Local area networks are mainly used to connect computers and other information processing devices within a large city or metropolitan area. Answer: False Difficulty: Medium Reference: p.272 |
| 7.An intranet is an internal organizational Internet that is guarded against outside access by special security hardware and/or software called a firewall. Answer: True Difficulty: Medium Reference: p.286 |
1.A LAN:
A) is a central switching system that handles a firm’s voice and digital communications.
B) links all computers in a closed loop in a manner that passes data in one direction from one computer to another.
C) links all computers and other devices to a central host computer, through which all communications must pass.
D) connects computers and peripheral devices located close to each other, often in the same building.
| Answer: D Difficulty: Easy Reference: p. 272 | |
| 2.A wide area network: A) gives equal power to all computers on the network and is used primarily in small networks. B) spans a large geographical distance, and may consist of a variety of media technologies. C) is a private, multipath, data-only, third-party-managed network that multiple organizations use on a subscription basis. D) routes and manages communications on the network and coordinates network resources. Answer: B Difficulty: Medium Reference: p. 273 | |
| 3.The two or three letter suffixes on a domain name, such as .com and .edu are called: A) root domains B) top-level domains C) second-level domains D) third-level domains Answer: B Difficulty: Easy Reference: p.277 | |
| 4. is the communications standard used to transfer pages on the Web. A) HTTP B) HTML C) XML D) URLs Answer: A Difficulty: Easy Reference: p.282 | |
True-False Questions
1.Organizations should develop an information systems plan that supports their overall business plan.
| Answer: True Difficulty: Hard Reference: p. 496 |
| 2.Enterprise analysis determines the information requirements of an organization by first determining the organization's critical success factors. Answer: False Difficulty: Medium Reference: p. 496 |
| 3.The weakness of the CSF approach is that it produces an enormous amount of data. Answer: False Difficulty: Medium Reference: p. 498 |
| 4.The CSF approach to system development relies on interviews with key managers. Answer: True Difficulty: Medium Reference: p. 499 |
| 5.An organizational change involving a paradigm shift is low risk and high return. Answer: False Difficulty: Medium Reference: p. 500 |
| 6.The most common form of IT-enabled organizational change is business process reengineering. Answer: False Difficulty: Medium Reference: p. 500 |
| 7.One of the most important strategic decisions that a firm can make is deciding how to use computers to improve business processes. Answer: False Difficulty: Medium Reference: p. 502 |
| 8.Before reengineering, management must understand and measure the performance of existing processes as a baseline. Answer: True Difficulty: Medium Reference: p. 502 |
| 9.New information systems are always built as a solution to some problem the organization believes it faces. Answer: True Difficulty: Easy Reference: p. 506 |
| 10.Systems development activities usually take place in sequential order. Answer: True Difficulty: Easy Reference: p. 506 |
| 11.The feasibility study is included in the systems analysis. Answer: True Difficulty: Easy Reference: p. 506 |
| 12.Systems design details how a system will meet the information requirements as determined by the systems analysis. Answer: True Difficulty: Easy Reference: p. 507 |
| 13.The oldest method for building information systems is prototyping. Answer: False Difficulty: Medium Reference: p. 516 |
| 14.The systems lifecycle methodology emphasizes formal specifications and division of labor. Answer: True Difficulty: Easy Reference: p. 516 |
| 15.Prototyping is an alternative to the traditional systems lifecycle. Answer: True Difficulty: Easy Reference: p. 517 |
| 16.The first step in prototyping is to identify the user’s basic requirements. Answer: True Difficulty: Easy Reference: p. 517 |
| 17.Prototyping is best suited for the design of end-user interface. Answer: True Difficulty: Easy Reference: p. 517 |
| 18.End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle. Answer: True Difficulty: Easy Reference: p.519 |
| 19.If a software package solution is selected, the organization will lose its total control over the system design process. Answer: True Difficulty: Medium Reference: p. 521 |
| 20.Using an outsourcer to develop or operate applications can be dangerous because the results can give the outsourcer a competitive advantage. Answer: True Difficulty: Hard Reference: p.522 |
1.Which of the following is a road map indicating the direction of systems development, the rationale, the current situation, new developments to consider, the management strategy, the implementation plan, and the budget?
A) Project plan B) Request for proposal
C) Information systems plan D) Strategic plan
| Answer: C Difficulty: Easy Reference: p.496 |
| 2.Two principal methodologies for establishing the essential information requirements of the organization as a whole are: A) enterprise analysis and critical success factors. B) strategic analysis and rationalization of procedures. C) paradigm shift and business systems planning. D) enterprise analysis and reengineering. Answer: A Difficulty: Easy Reference: p.496 |
| 3.In a process/data class matrix, ________________ form the column headings, and ____________ are listed in the rows. A) processes, data classes B) data classes, processes C) data classes, logical application groups D) logical application groups, data classes Answer: B Difficulty: Medium Reference: p.498 |
| 4.The principal method used in CSF analysis is: A) personal interviews. B) public forums. C) brainstorming sessions. D) questionnaires. Answer:A Difficulty: Medium Reference: p.499 |
| 5.The aggregation process and the analysis of the data are the primary weaknesses of: A) CSF. B) logical application groups. C) enterprise analysis. D) process/data class matrices. Answer: A Difficulty: Easy Reference: p.500 |
| 6.The most common form of IT-enabled organizational change is: A) rationalization of procedures. B) paradigm shifts. C) business process reengineering. D) automation. Answer: D Difficulty: Easy Reference: p.500 |
| 7.The radical redesign of business processes is: A) rationalization of procedures. B) paradigm shifts. C) business process reengineering. D) automation. Answer: C Difficulty: Easy Reference: p.501 |
| 8.The streamlining of standard operating procedures to eliminate obvious bottlenecks is: A) rationalization of procedures. B) paradigm shifts. C) business process reengineering. D) automation. Answer: A Difficulty: Easy Reference: p.500 |
| 9.When the nature of the organization itself is radically reconceptualized, the result is: A) rationalization of procedures. B) paradigm shifts. C) business process reengineering. D) automation. Answer: B Difficulty: Easy Reference: p.501 |
| 10.Who needs what information, where, when, and how" describes the most basic description of: A) information requirements. B) a feasibility study. C) total quality management. D) systems development processes. Answer: A Difficulty: Easy Reference: p.507 |
| 11.The _________________________ decide(s) the system specifications to deliver the functions identified during the systems analysis. A) systems designer B) user information requirements C) programming team D) managerial end user Answer: A Difficulty: Easy Reference: p.507 |
| 12.The entire system-building effort is driven by: A) systems analysis. B) user information requirements. C) the database design. D) the feasibility study. Answer: B Difficulty: Easy Reference: p.508 |
| 13.In the phased approach conversion strategy, the new system: A) is tested by an outsourced company. B) replaces the old one at an appointed time. C) is introduced to a limited area until it is proven to work properly. D) is introduced in stages or parts. Answer: D Difficulty: Easy Reference: p.510 |
| 14.After the new system is installed and conversion is complete, the system is said to be in: A) service. B) production. C) review. D) postimplementation. Answer: B Difficulty: Easy Reference: p.511 |
| 15.Prototyping replaces unplanned work with: A) end-user practices. B) system analysis. C) hard-copy analysis. D) planned iteration. Answer: D Difficulty: Medium Reference: p.517 |
True-False Questions
1.All capital budgeting methods rely on measures of cash flow into and out of the firm.
| Answer: True Difficulty: Easy Reference: p.537 | |
| 2.Most information systems are seriously out of date in two to four years. Answer: False Difficulty: Medium Reference: p.539 | |
| 3.The scoring model is a quick method for arriving at a decision on alternative systems. Answer: True Difficulty: Easy Reference: p.544 | |
| 4.A poorly designed user interface can spell failure for an entire system. Answer: True Difficulty: Easy Reference: p.549 | |
| 5.Relying on purely technical considerations can result in a system that fails to serve organizational needs. Answer: True Difficulty: Medium Reference: p.549 | |
| 6.The implementation process always requires organizational change. Answer: True Difficulty: Easy Reference: p.551 | |
| 7.Lack of management support is a major reason for system failures. Answer: True Difficulty: Easy Reference: p.553 | |
| 8.A highly structured project will run a much greater risk of failure than will a highly unstructured project. Answer: False Difficulty: Medium Reference: p. 553 | |
1.Information systems are considered:
A) short-term capital investment projects.
B) as a measure of cash flow.
C) long-term capital investment projects.
D) a means for lowering enterprise costs.
| Answer: C Difficulty: Easy Reference: p.536 | |
| 2.The scoring model requires: A) real options pricing models. B) that the profitability index be low. C) the ability of managers to be flexible enough to make a small capital investment to create future opportunity. D) experts who understand the issues and the technology. Answer: D Difficulty: Medium Reference: p.545 | |
| 3.The four main problem areas in system failure are: A) hardware, software, Web format, and cost. B) operations, design, software, and Web format. C) operations, data, design, and software. D) design, data, cost, and operations. Answer: D Difficulty: Medium Reference: p.548 | |
| 4.The implementation process always involves: A) another project team. B) downsizing. C) organizational change. D) internal integration manipulation. Answer: C Difficulty: Medium Reference: p.551 | |
| 5.Communications problems between end users and designers are one reason why: A) users are driven out of the implementation process. B) so much user training is required. C) the implementation process requires written procedures. D) cost overruns are so large. Answer: A Difficulty: Medium Reference: p.552 | |
| 6.The level of project risk is influenced by: A) management cooperation, project size, and project costs. B) project structure, level of technical expertise of the project team, and project size. C) project timeline, project size, and end-user cooperation. D) project costs, level of technical expertise of the project team, and management cooperation. Answer:B Difficulty: Medium Reference: p.553 | |
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