一：产品疑问 1
二：未收到货 3
三：产品损坏 4
四：退款类别 5
未收到货:ben10002000
买家退货：ashwink85
fifthacedk这个产品说是defective，可能是什么地方坏了呢
销售：近期订单
as you know it is Christmas peak time, so the delivey maybe a little late than usual.
Windows XP： http://sades.666x.com/driverss/SadesXP.zip
Windows 7： http://sades.666x.com/driverss/SadesWIN7.zip
Windows8： http://sades.666x.com/driverss/SadesWIN8.zip
Hope
Merry Christmas in advance!
收货地址：上海市闵行区华漕镇金辉路1888号2号楼1楼电子商务仓
12月5号jsk-norton发信息确认jskipling@gmail.com
yoyouwedding@gmail.com
www.paypal.com
wupeiliang@gmail.com
一：产品疑问hrsservices2009
| 想要某种颜色，但是该颜色是随机发的 | Thanks for your message. Sorry I’m afraid that we cannot guarantee that we can send the right color you want, as it is almost out of stock and we sent the color randomly. But we will try our best to send you the right color if there is any in stock. If you have any other questions about the product, please feel free to contact us. Best Regards, Emma |
| 买家要invoice，问他要信息 | Thank you for the message. Yes, we are VAT registered and we can provide invoice. Please send us the details of your company together with your email address, so that we can send you an electric invoice to your email address after you bid the item. Best Regards, Emma/ Customer Service |
| Invoice已发 | The invoice is enclosed in this email, please check. If you have any questions, please feel free to contact us! Hope you can receive the package very soon. If you have any other questions about the product, please feel free to contact us. Best Regards, Emma |
| 买家想单买，不可以 | Thank you for the message. Sorry we don't sell it piece by unit. This item is on sale, and you can see the price is for 10 pieces, which is quite low. Best Regards, Emma/ Customer Service |
| 不能通过电话联系 | Thanks for your message. I’m sorry that we are doing the ebay business through 3rd Party Fullfillment company to process our order, so we are not able to get the calls. Hope you can understand. Best Regards, Emma/ Customer Service |
| 问货源在哪 | Thank you for the message. To be honest with you, our suppliers are from China, but our stock is located in Swidon, UK, so that our items can arrive within 2-7 days to our UK customers and 5-20days to our customers outside of UK. Best Regards, Emma/ Customer Service |
| 买家要推迟付款 | Thanks for your message. Sorry to hear about the paypal problem. No problem we can wait. And the longest time we can wait is 10days from your bidding time. Hope everything goes well soon. Best Regards, Emma/ Customer Service |
| AP repeater | Thank you for the message. The management interface is 192.168.1.253 with the user name: admin and password: admin. Hope it can help. Best Regards, Emma/ Customer Service |
| 缺货，就这两天寄，让他再等一下就补发 | I actually always want you receive the package as soon as possible. However, there are too many reasons far out of my control. Since it has been a long time waiting, it's unreasonable for me to keep you waiting for any longer. I just called the stock charger to talk about your issue, who agreed that he can send you a replacement tomorrow. But before sending the new one could you confirm your address, so that we can make sure the item can arrive at the correct place. Looking forward to your favorable reply. Please kindly not leave any neutral/ negative feedback to us, as we are always seeking to solve any problems in a friendly way. Best Regards, Emma/ Customer Service |
| 未收到货，全额退款 | |
| 买家没有说清楚什么原因，要求退货 | Please can you give me some more details about what's the problem with the product. I will try my best to help you sort out the problem. If you insist on sending it back, please return it to our original place |
| 买家终于收到货，同意再次付款： | Thanks for your message. Wow, it’s surprising to me too. As we did send it on 19-09-2013, it takes such a long time to finally arrive. However, international delivery can be quite tricky. It’s much appreciated that you can pay it back to our paypal account wupeiliang@gmail.com . Thanks very much for contacting us again. Best Regards, |
| 颜色缺少 | Hi xfox33, Thank you for your purchase with us. Really sorry to tell you that the color you want is out of stock now. We only have the some black. Can you accept them? If not,we can full refund to you. Which is OK for you?Hope to hear from you soon. Best Regards, Emma |
| 请货完成主动联系买家 | Thank you for your purchase with us. Really sorry to tell you that the item you bought is out of stock, so we will refund your payment back to your paypal account. Is it OK for you? I am really sorry about it. Hope to hear from you soon. Merry Christmas in advance!
Best Regards, Emma |
| 暂时缺货，一周之内发货 | Thank you for your purchase with us. Really sorry to tell you that the item you bought is out of stock now, but it will be restocked next week, is it OK for you to wait a little longer? The moment it is in stock, we will send it to you. If you prefer not to wait, we can full refund to you. Hope to hear from you soon. Merry Christmas in advance! Best Regards, Emma |
| New Telephone Phone Fax Network RJ11 Cable Line ADSL | For the one pin, it is for connecting the telephone cable of 4 pin; With regard to the other 2 pins: one for connecting the telephone wire of 4 pin ，the other for connecting internect cable of 6 pin which connects the internect router. Hope you can understand and it work. |
| 清货产品，给买家退款 | Really I’m sorry to hear that you haven’t received the package up to now. Since it has been such a long time waiting, it is not reasonable for us to keep you waiting any longer. To easily solve this problem, I will full refund your payment to you within 24 working hours. Hope it is OK for you. Please kindly understand actually we don't want the item to be lost in the first place! Hope you can understand my situation. If you finally receive the item, it will be much appreciated that you can contact us and send the payment again. Please can you kindly agree not leaving the neutral/negative feedback for us. Again Sorry about the shipping delay problems. Merry Christmas in advance! Best Regards, Emma/Customer Service |
| 暂时缺货未发，问对方还远不愿意等 | I actually always want you receive the package as soon as possible. However, there are too many reasons far out of my control. Since it has been a long time waiting, it's unreasonable for me to keep you waiting for any longer. I can refund your payment back to your paypal account any time you want. If you want a new one, I can send you replacement ASAP. Either way you want. If you don't want to wait any longer, please contact us, I will refund your payment immediately. Please can you kindly agree not leaving the neutral/negative feedback for us since we will full refund your payment. Merry Christmas in advance! Best Regards, Emma/ Customer Service |
| 邮局原因导致买家未收到 | Thanks for your message. I must explain this to you: as we’ve received quite many emails from our customers who said that they haven’t received their packages and even left our negative feedbacks. We are quite worried and we called the Royal Mail, finally we get the reason for the delayed delivery. who told that there was something wrong with their Royal Mail IT, so that the packages weren’t sent successfully. And they sent them all yesterday. In this way, could you wait for a few more days, let’s say 3 or 4 days? I bet the packages must be on the way to you right now. Hope you can understand our situation, as we are always hoping that our customers can receive their packages ASAP. Merry Christmas in advance! Best Regards, Emma/ Customer Service |
| 以前早拍过，缺货前两天刚发的 | Thank you for the message. Before emailing back to you, I just checked the package with the Royal Mail service, who told us your package is just on the way, and it is supposed to arrive at you in 3 days. Please don't worry too much about the problem, as if you don't receive it within 4 days, please contact us, we will refund your payment back to you immediately. We always want our customers receive the package asap. Hope you can receive it soon. Please kindly not to leave any negative/neutral feedback for us, as we will refund the payment to you if you don't receive the order. Merry Christmas in advance! Best Regards, Emma/ Customer Service |
| 海关延迟主动解释 | Sorry to bother you again, as I have to send you a message which is quite bad both for you and for us. I got the news for our stock just a moment ago, for your information, our suppliers are from China, and our stock in in UK so that we can send goods to UK customers very quickly. However, due to the slow custom clearance problem, our stock will be delayed till about XX. we will ship the package to you as soon as our new stock arrive. Really sorry about any inconvenience. Again, I know you may lose all your patience in us and tired of waiting, please just send us a message I will refund your payment. Please believe me I didn't expect that would happen. Please accept my great apologies! Merry Christmas in advance! Best Regards, Emma/ Customer Service |
| 很早就拍下，但是近期刚发的，买家第一次来信 | Thank you for the message. I was just going to send you this message. Because of the Royal Mail IT problems, so we resent your item just yesterday. Could I be greedy for your little more patience, I think the item is on the way to you right now. You know that Swindon is not so far from Warwickshire. Therefore, you may reveive it like 2 or 3 days later. Hope it is OK for you. Thanks very much in advance. Merry Christmas in advance! Best Regards, Emma |
| 发照片确认 | Could you send it a picture of the item you received if it is broken? Does it not work from the begnning or a few days after using. Please don't worry about it, as it is under warranty. I’m here to solve the problem for you. Looking forward to your reply and photo soon. Merry Christmas in advance! Best Regards, Emma/ Customer Service |
| 耳机麦克风出问题，问驱动程序 | Thank you for the message. Sorry to hear about the problem. Could you try it on another computer with different device driver? Please believe that we never intend to send any defective products to our customers. If it still doesn’t work, please contact us again, I’m here to solve the problem for you. Merry Christmas in advance! Best Regards, Emma/ Customer Service |
| 少一个风扇或者颜色发错 | I’m sorry about the product problems (we sent you a wrong color) Please believe us that we never intended to send defective good to our customers. To easily solve the problem, we will return 30% of your payment back to you. If you agree with that, we will return it to your paypal account within 24 working hours. Is it OK with you? Please kindly not leave any neutral/ negative feedback to us, as we are always seeking to solve any problems in a friendly way. Merry Christmas in advance! Best Regards, Emma/ Customer Service |
| How are you! I am very sorry that | |
| UK7/15天；ROW 25天 | Thank you for the message. Really I’m sorry to hear that you haven’t received the package up to now. Since it has been such a long time waiting, it is not reasonable for us to keep you waiting any longer. To easily solve this problem, I will full refund your payment to you within 24 working hours. Hope it is OK for you. Please kindly understand actually we don't want the item to be lost in the first place! Hope you can understand my situation. If you finally receive the item, it will be much appreciated that you can contact us and send the payment again. Please can you kindly agree not leaving the neutral/negative feedback for us as we are always seeking to solve any problems in a friendly way. Again Sorry about the shipping delay problems. Merry Christmas in advance! Best Regards, Emma/Customer Service |
| 产品损坏，全不能用，全额退款 | Thank you for the message. I’m really sorry to hear about the product problem. Please believe me that we never intend to send any defective goods to our customers. To easily solve this problem, I'd like to full refund your payment to you within 24 working hours. Hope it is OK for you. Please can you kindly agree not leaving the neutral/negative feedback for us， as we are always seeking to solve any problems in a friendly way. Again, really sorry about any inconvenience. Merry Christmas in advance! Best regards, Emma/Customer Service |
| 买家产品已退回，问何时退款 | Thank you for the message. I’m really sorry to hear about the product problem. Please believe me that we never intend to send any defective goods to our customers. Though I haven’t gotten the message from our stock that the returned item arrived, we will return the full payment back to your paypal account back to your paypal account within 24 working hours. Sorry about any inconvenience again. Please can you kindly agree not leaving the neutral/negative feedback for us, as we are always seeking to solve any problems in a friendly way. Best regards, Merry Christmas in advance! Emma/Customer Service |
| 发错货，发错颜色，部分退款 | Thank you for the message. I’m really sorry that we made a mistake and send you a wrong product. To easily solve this problem, I'd like to offer you a 30% 0f payment to you. Is it OK for you? Looking forward to your favorable reply. Please can you kindly agree not leaving the neutral/negative feedback for us, as we are always seeking to solve any problems in a friendly way. Again, really sorry about any inconvenience. dmaunder-uk R00MG996R 117 Merry Christmas in advance! Best regards, Emma/Customer Service |
| 已退款，请对方确认 | It’s very nice of you to do so. Thanks for your kindly understanding. I just refunded the payment back to your paypal account. Please check. Sorry again for the product problem, but we never intended to send any defective feeback for our customers. If there is any chance it can arrive, it will be much appreciated that you can contact us again. Please can you kindly agree not leaving the neutral/negative feedback for us, as we are always seeking to solve any problems friendly in the interest of our customers. Again, really sorry about any inconvenience. Merry Christmas in advance!
Best regards, Emma/Customer Service |
| 第一次邮件交流, | How are you today! Sorry to bother you. This is a customer service from. I got the message from Ebay that you are not satisfied with the purchase and you left us a neutral feedback. However, I think there must be a misunderstanding between us, as I haven't found any email communications between us, which means I was not even given the chance to solve the problem in a friendly way. If we give you a wrong design, it's definately our responsibility to shoulder the return costs. Well, to easily solve the problem, I sincerely offer you a 30% refundment of the payment, since the return can be quite troublesome for you. Will it be OK that you can change the opinion on us and change the feedback to positive? As you know, the neutral and negative feedback have very effect on our Ebay business. Looking forward to your favorable reply. Merry Christmas in advance! Best Regards, Emma/Customer Service | |
| 未收到货留差评，要求给个tracking number | Thanks for your message and your understanding. As you know we sent your package via Royal Mail 2nd class. As it is business contract, we cannot get every receipt for each delivery. We are willing to fully refund your payment. If you prefer a replacement, we would like to send you a new one. But it’s necessary to confirm your shipping address again, so that it can arrive successfully this time. Please kindly understand our situation, we don’t want the goods get lost in the first place and we are always seeking to solve any problems in a friendly way. It will be much appreciated that you can change the feedback to positive if you want a refundment or a replacement. Merry Christmas in advance! Best Regards, Emma/Customer Service | |
| 觉得产品还OK， 就留了中评 | How are you today! Sorry to bother with this message. I’m the customer service from ebay. I’m wondering if there is anything I can help with the product, as I get the message from Ebay that you left us a neutral feedback, as you know, negative /neutral feedback can have very bad effects on our Ebay business. We are always trying to provide best service for our customers, and of course it needs your encouragement and support in turn too. Is there anything I can do to help you change the improve your opinion on us and you can help change the feedback to positive? Looking forward to your favorable reply. Merry Christmas in advance! Best Regards, Emma/Customer Service | |
| 已经交流过但还是留差评了 | How are you! Sorry to bother with this message. I ’m the customer service from ebay. We are always trying to provide best service for our customers, if there are any defective products, we will fully refund the payment to our customers, I have to say that we feel very sad that we get a negative feedback in the end. As you know, negative/neutral feedbacks can do great harm to our business, I’m wondering if there is any possibility that you can help change the feedback, then it will be much appreciated. Looking forward to your favorable reply. Merry Christmas in advance! Best Regards, Emma/Customer Service | |
Gold plated镀金的
DPI（dots per inch）光电感应度即鼠标的分辨率；后由 CPI（Count Per Inch）由鼠标核心芯片生产商安捷伦Angilan 定义的标准来表示鼠标的分辨率，意思是每英寸的采样率
Match Cold对码
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