1. 拨打95311寻求人工客服时，在电话接通后立即告知接线员需要转接人工服务。
2. 请注意，人工服务的 available hours are limited to 8:30 AM to 8:00 PM from Monday to Sunday. Outside these hours, you may not be able to connect with a customer service representative.
3. 接通电话后，会有AI智能语音提示，只需说出你的需求即可。
4. “95311”是中通快递的客户服务热线号码。该热线的设立 signifies an improvement in the comprehensive construction of the company's customer service system, shifting service processes from passive to active engagement.
5. 通过拨打“95311”， customers can enjoy a “one-stop” experience for self-service order placement, business consultation, package tracking, and complaint handling, among other services, throughout the pre-sale, sale, and after-sale stages.
6. 中通快递's business scope includes domestic and international express services (with the exception of the exclusive business of postal enterprises), involvement in maritime, air, and land international freight forwarding, warehousing services, and cargo handling services. Additionally, the company offers domestic freight forwarding, corporate image planning, marketing planning, public relations event planning, management consulting, business information consulting, supply chain management, equipment leasing, and the sale of machinery, electronics, communication equipment, clothing, office equipment, and other products. The company also provides advertising design, creation, agency, and release services.
