旅游饭店职业英语等级测

单位____________________ 部门____________________ 姓名____________________

密………………封………………线………………内………………请………………勿………………答………………题………………

Department：                 Name：                

2.期待着您的下次光临。

3.对不起打扰你了，我来打扫一下房间好吗?

4. 非常抱歉，餐厅现在客满了。

5.请问您共有几位用餐？

6. By the way, is there any mail for me?-

7. This is the bill for the room rent of half a day

8. The slippers are worn out. May I change them for you, sir?-

9. Here's your clean laundry. You'd better check it.

10. May I have your check-out time, please? 

Guest：Good morning! __________________________________________我预定了一个带淋浴的单间.

Clerk：_____________________________________先生，请问您的姓名？please？ 

Guest：Bradley，John Bradley． 

Clerk：Just a moment, sir. _________________________________________________________________________________________________我准备房卡给您的同时，您可以填一下这张表格么？

B：Yes．__________________________________________可以借我一只笔用一下么，please？ 

2、 Clerk : Customer Service Center. Can I help you?

Guest: This is room 324. _____________________________我房间的马桶堵了。

3、 Guest: _______________________________________________________________________________我想问下酒店有没有预定火车票的地方？

Clerk: Yes, we do have one.

Guest: Where is it located?

Clerk: _________________________________________________在一楼，商务中心旁边。

Guest:  thank you

3.Clerk:  What can I do for you, sir?

Guest：_____________________________________你好，我住在528房间，and I'd like a wake-up call tomorrow morning.

4.Clerk：__________________________________________您想喝点什么呢，先生?

Guest: I'd like some tea._______________________________你们这里都有些什么茶？

Clerk: We have black tea and green tea. Which kind would you like to order?

Guest: I don't know. __________________________________你能给我推荐下么？

Clerk: I suggest you to have some green tea. Green tea has a cooler flavor, _________________________________夏天喝很好.

Guest: ok, I'd like a pot of Biluochun.

5、Clerk: Housekeeping.                                (我能帮助你吗)?

Guest: The faucet is leaking in my room.

Clerk:                                              (先生，请问您的房间号是多少)?

Guest: Room 1118.

Clerk:                                              (很抱歉给您带来不便).  We’ll send someone to repair it right now.

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2.What are you going to say if a guest comes into your restaurant with reservation? (F&B)

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3.  What would you say if you would like to clean the room for the guest?（HSKP）

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4.   When the guests leave Hotel, how will you farewell? (ALL HOTEL CLERKS)

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