物业服务月度工作报告

              物业服务中心    年     月物业工作报告

     本报告作为物业服务中心向上级单位汇报月度工作的唯一书面形式，其作用和价值不言而喻，可为企业经营和决策提供重要的信息和数据。各物业服务中心由客服主管或经理、副经理亲自主笔起草，要求相关的内容事项真实、统计准确、分析客观公正，不得草率应付，随意填写完成此报告。

一、业户入住情况

项目共计     户,截至  月共入住       户,正在装修       户,空置       户。

分析说明：                                                                                             

                                                                               

                                                                               

二、费用收取

1、本月有偿服务收入     元，其中家政收入     元，有偿维修收入     元，其它     元。

2、物业服务费当前应收金额       元（当期应收金额应累加本年度上期金额），累计已收金额       元，当月实收金额       元，累计欠费       元，收缴率     ，与上月收缴率对比涨幅       %，降低           %。

情况分析：                                                                      

                                                                                

                                                                                   

三、投诉处理

1、本月共受理客户投诉     单，已处理完成     单，未处理完成     单，其中有效投诉     单，无效投诉       单；与上月客户投诉对比涨幅       %，降低           %。

2、各专业部门的投诉分类(填写数量在如下空格内)：

项目	客服中心	安全服务类	环境服务类	工程服务类	质量保修类	其他类
有效投诉
无效投诉

3、月度投诉问题分类分析和总结：                                                       

                                                                                       

                                                                                         

                                                                                      

                                                                                   

四、服务接报

(一)维修服务接报

本月共接报       单，已处理       单，未完成       单，其中：

1、售后保修       单，已处理       单，未完成       单；

2、有偿维修       单，已处理       单，未完成       单；

3、公共和无偿维修     单，已处理     单，未完成     单。

4、本月各保修单位保修服务评估：

维修单位名称	维修服务质量综合评价	改进意见

5、维修服务分析总结：                                                              

                                                                                    

                                                                                

                                                                                                                                                                                                                                  

                                                                                  

(二)其它服务接报

本月共接报       单，已处理        单，未完成         单，其中：

1、有偿家政服务       单，已处理        单，未完成         单；

2、其它服务     单，已处理     单，未完成     单；（包括其它代办服务等）

3、其它服务分析总结：                                                                

                                                                                      

                                                                                     

五、装修管理

 1、     月新办理装修申请     户，新竣工     户，累计竣工     户，违规装修     户，理     份，物品放行条开具     份。

分析说明：                                                                           

                                                                                    

                                                                                

六、客户服务

1、本月客户服务热线来电     起，客服中心前台接待     起。（依据《业户接待登记表》）2、本月共发布通告     份。

分析说明：                                                                          

                                                                                  

                                                                                 

3、客户资料更新     户，更新内容：                                                 

                                                                                    

                                                                                 

七、安全管理服务

总结与分析：                                                                           

                                                                                       

                                                                                 

八、环境管理服务

总结与分析：                                                                          

                                                                                       

                                                                               

九、工程管理服务

总结与分析：                                                                            

                                                                                

                                                                                     

十、社区文化与企业推广

1、本月组织的社区活动：（1）                                                   

（2）                                                                         

2、本月实施的企业推广活动：（1）                                                 

（2）                                                                          

十一、需支持的工作事项

序号	事件阐述	具体措施	完成时间	需支持部门或人员
1
2
3
4

十二、物业服务中心经理总结阐述                                                           

                                                                                     

                                                                                    

                                                                                       

                                                                                     

报告起草主笔人：                   物业服务中心经理审核：

日期：______年____月____日