管理英语4——精选推荐

管理英语4

第⼀单元

Five Basic Functions That Make up the Management Process

构成管理过程的五个基本功能

In 1916, a French coal mine director named Henri Fayol wrote a book entitled Administration Industrielle et Generale, which set forth five distinct functions of managing that Fayol insisted were applicable in any industry. ts on interior structure of tourism. In the 1950's, management textbooks began to incorporate some of Fayol's ideas into their content, and today, management courses still use many of his ideas to teach management to business students.

1916年，法国煤矿公司总经理亨利·法约尔写了⼀本名为《⼯业管理与⼀般管理》的书，书中提出了五种独特的管理职能，并强调这些管理职能适⽤于任何⾏业。20世纪50年代，管理学教科书开始编⼊法约尔的理念，时⾄今⽇，管理学课程依然向商科学⽣传授他的思想。

Planning involves deciding where to take a company and selecting steps to get there. It first requires managers to be aware of challenges facing their businesses, and then it requires managers to forecast future business and economic conditions. They then formulate objectives to reach by certain deadlines and decide on steps to reach them. They re-evaluate their plans as conditions change and make adjustments as necessary.

规划包括确定公司的发展⽅向，并选择实现⽬标的各个步骤。⾸先它要求管理者意识到企业⾯临的挑战，然后要求管理者预测未来的业务和经济状况。接着，他们制定在⼀定期限前要达到的⽬标，并决定实现它们的步骤。随着情况的变化，他们重新评估他们的计划，必要时进⾏调整。

Managers organize by bringing together physical , human and financial resources to achieve objectives. They identify activities to be accomplished, classify activities, assign activities to groups or individuals, create responsibilities and delegate authority. They then coordinate everything so operations run smoothly.

管理者集中物⼒、⼈⼒和财⼒，建⽴组织来实现⽬标。他们确定要完成的活动、进⾏活动分类、将活动分配给团体或个⼈、明确责任和分配权⼒。然后他们协调⼀切，保证项⽬顺利运⾏。

Leading requires managers to motivate employees to achieve business objectives and goals. It requires the use of authority to achieve those ends as well as the ability to communicate effectively. Effective leaders can influence their personnel to view situations from their perspectives . Leading also involves supervision of employees and their work.

领导要求管理者激励员⼯去实现业务的⼤⼩⽬标。这些⽬标的实现既需要权⼒的运⽤也需要有效沟通的能⼒。有效率的领导者可以从员⼯的⾓度看待问题，从⽽对他们产⽣影响⼒。领导还包括对员⼯及其⼯作进⾏监督。

Controlling involves measuring achievement against established objectives and goals. It also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of action. It also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of action.

管理者还必须能够确定偏离成功⽬标的根源，并采取纠正措施

Managers first establish objectives and goals, then measure achievements, identify anything that

is keeping the company from achieving their objectives and goals, and provide means of correction if necessary.

控制涉及根据既定⽬标来衡量成果。它还要求管理者明确偏离成功⽬标的根源，并采取纠正措施。管理者⾸先确定⼤⼩⽬标，然后衡量成果，确定会使公司不能实现其⽬标的任何事项，并在必要时提供纠正⽅法。

Without human resources, no organization can get off the ground let alone do business and make profits. Some distinct features of the staffing function are:

没有⼈⼒资源，任何公司都不能顺利起步，更别说经营获利了。⼈员配备功能的⼀些明显特点是：

It puts the right man in the right job.

把正确的⼈放在正确的⼯作岗位上。

It is an ongoing activity. As employees keep leaving and joining the company, they also retire from time to time leavingempty places in various positions.

这是⼀个持续的活动，因为随时有员⼯进出公司，也不时有员⼯退休，⼀些岗位会出现缺员现象。

Efficiency is a prime focus of this function. As managing people is the toughest job, everything must be accounted for , leaves, payments, benefits, medical allowances social security accounting and much more.

效率是此功能的重中之重，因为做管理是⼀份艰巨的⼯作，事事都需要有⼈负责，如请假、⼯资、福利、医疗津贴、社会保险等等。

下列管理⾏为属于管理过程中的哪个基本功能。

管理⾏为基本功能

1. Managers should set forth incentive measures.

正确答案：Leading

2. Managers should be aware of challenges and predict

conditions in business.

正确答案：Planing

3. Managers should adjust their plans when conditions change.

正确答案：Planing

4. Managers should manage employees including

their

payments, allowances and much more.

正确答案：Staffing

5. Managers should pick out activities and put them into

authorize them. 正确答案：Organizing

6. Managers should know what the obstacles are

that keep

company from achieving its goals. 正确答案：

Controlling

7. Managers should make right man perform his own functions

right position.

正确答案：Staffing8. Managers should point out a right way to work for the staff.

正确答案：

Controlling

9. Managers should supervise employees and their work.

正确答案：Leading

第⼆单元

第⼆单元⾃测

⼀、选择填空题（每题10分，共5题）

题⽬1

—____________________identify the problems that have been occurring?

—Well, as you know, the problems we had with Gary caused a lot of friction among the team.

A. What would you

B. Will you

C. Are you able to

答案是C。

题⽬2

—How can you explain the latest situation?

—____________________,I know it is all my fault.

A. Sorry

B. Excuse me

C. I'm afraid

答案是A。

题⽬3

In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.

A. where

B. when

C. while

答案是A。

题⽬4

When the message finally reached the Command Center, it __________ “mutated” to become —“Send thr ee and four-pence, we're going to a dance.”

A. was

B. hadC. have

题⽬5

Who was ______ the meeting？

A. chairing

B. leading

C. charging

答案是A。

题⽬6

—How did your meeting go yesterday?

— ____________________actually, it was really frustrating.

A. Not so good

B. Very good

C. Nothing special

答案是A。

题⽬7

— If you can't say what you've come to say at the meeting, what's the point?

—____________________,but I think you might need to change your approach somewhat.

A. I am not sure

B. I can see that

C. I know that

答案是B。

题⽬8

Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.

A. when

B. that

C.who

答案是B。

题⽬9

What you need to do is to keep things short and sweet, just the ______.

A. questions

B. topics

C. highlights

答案是C。

题⽬10

Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as teamsynergy slips.

A. that

C. /

答案是A。

⼆、完型填空（共50分）

What We Have Here: A Failure to Communicate

It is the thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay — with anyone.

Should you off an email? Tap out a text? Post a private message on ? Write on their wall? Skype, poke, ping or conjure them up on a digital tin can phone?

And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of communication devices, conversations can still be troublesome. Questions are asked and answered of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.

答案：1. weirdest 2. connected 3. shoot 4. countless 5. out

Communication Failure

沟通失败

The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.

沟通的含义⽐⼈们通常理解的要更深刻。沟通是关于信息的构思、传输、接收和理解，以及确认这些信息的送达。在这个链条上的任何⼀个环节出现失误都会导致沟通⽆效。

Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we're going to advance. ” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had become ---“Send three and four-pence, we're going to a dance. ”Th e reinforcements never arrived.

⽆效沟通可能带来严重的损失。有个很著名的关于⼀位英国陆军司令的故事，他通过多级下属向他的指挥中⼼发出消息“请派援军，我们的要往前推进”。当这条消息最终传到指挥中⼼的时候，变成了“送三四便⼠来，我们要去跳舞”。援军始终没有到达。

You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.

通过和20多⼈玩中国⽿语游戏，你可以证明同样的道理，尽管后果没有那么严重。游戏开始时传递的信息⼏乎不可能和游戏结束时得到的信息相同。

In a business, there are three main types of communication failure. Each has its own indicative signs.

在商业活动中，有三类主要的沟通失败。每⼀类都有独特的指⽰标志。

The first type is known as allocative failure. This occurs when a firm is not gathering enough

intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.第⼀类被称作资源配置失败。当⼀个公司没有得到⾜够的市场情报（⼤多数情况下是这样），或者这些情报没有被送到正确的地⽅时，这种失败就会发⽣。公司在配置资源时，跟不上需求的变化。如果需求持续增加⽽公司正经历资源配置沟通⽅⾯的失误，那么库存将下降并且出现⼈⼿不⾜的状况。如果相反的情况发⽣，将会出现库存增加和⼈员过剩的情况。

The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.第⼆种类型是执⾏层⾯的失败。这种失败是指激励具体事项或⾏动的沟通要么来得太迟，要么缺失，要么是错误的。出现这类失败的情形表现为，公司或多个部门普遍失去了发展⽅向和缺少合作，由于反应迟缓或完全没有反应，造成越来越多的客户投诉。

The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.

最后⼀种类型是⼈事层⾯的失败。当⼀个企业的总体⽂化，或是特定个⼈或部门之间的关系不能增进有效沟通的时候，这种失败就会发⽣。这会导致员⼯离⼼离德，增加员⼯更替率，助长旷⼯现象，也会在员⼯中造成普遍的挫败感。创造⼒，尤其是跨越部门界限体现出的创造⼒，可能由于团队协作能⼒的下降⽽受到很⼤冲击。

1.Confirming reception of the sent messages means ___A____.

A. the messages are sent to the right receivers.

B. the messages are correctly understood.

C. the messages are correctly written.

2.In the famous British Army Commander story, it was probably at the step of ___A__ that went wrong in the communication chain.

A. decoding

B. sending

C. conceiving

3.Chinese Whispers is ___B___./Chinese Whispers is.

A. a person who whispers in Chinese

B. a game to pass message around in a whisper

C. the fact that Chinese people who don't normally talk very loudly

4.Allocative failure does NOT happen when ___A___.

A. the right information goes to the right place

B. a company gathers false information

C. the correct information is not received by the right person

5.Which of the following cases belongs to human failure? C

A. Increasing customer complaints.

B. Adequate communication between departments.

C. Decreasing creativity across departments.

6.According to the passage,which of the following cases does NOT belong to human failure? C

A. Decreasing creativity across departments.

B. Inadequate communication between departments.

C. Increasing customer complaints.

第三单元

第三单元⾃测

⼀、选择填空题（每题10分，共5题）

题⽬1

—I am sorry for what I have said to you.

—_____________

A. No problem.

B. I'm sure about that.

C. Don't think any more about it.

答案是C。

题⽬2

—_____________

—I'd like to have this film developed.

A. What's it?

B. May I help you?

C. What do you want?

答案是B。

题⽬3

How do you get your members to ______ as a team?

A. pull apart

B. pull up

C. pull together

答案是C。

题⽬4

The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.

A. that

B. which

C. in which

答案是C。

题⽬5

I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles.

A. to

B. with

C. for

答案是A。

题⽬6

—Could I borrow your iPad for a few hours?

—_____________

A. Yes, you can.B. Sure, here you are. Enjoy your time.

C. It doesn't matter.

答案是B。

题⽬7

—Will you help me arrange a meeting with Mr. Brown, please?

—_____________

A. No, no way.

B. No, I can't.

C. Sorry I can't. I have to finish my project right now.

答案是C。

题⽬8

If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page.

A. can get

B. have got

C. get

答案是A。

题⽬9

I have been very lucky to have had ______ managers during my career so far.

A.terrific

B. terrible

C. terrifying

题⽬10

The majority of these team challenges ______ anywhere.

A. can deliver

B. are delivered

C. can be delivered

答案是C。

Tips for Team Building

团队建设的忠告

When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.

想到团队建设，你是否会马上想到你的团体在度假场所玩游戏或者荡秋千的场景？很多机构通常⽤这种⽅式进⾏团队建设，但是，他们也在思考：为什么在度假胜地或者研讨会上展现出的良好的团队意识，在回到⼯作中之后就难以持续影响员⼯的信念与⾏动呢？

I'm not averse to retreats, planning sessions, seminars and team building activities —in fact I lead them —but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.我不反对休养、规划会议、研讨会和团队建设活动——事实上，我牵头进⾏这些活动——但是它们必须成为⼀个更⼤的团队合作活动的⼀部分。团队建设不可能通过每年⼏天的“休养”达成，相反，你需要把团队建设当成每天的“必修课”。

Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem.·组建团队去解决真实的⼯作难题，推进⼯作进程。提供系统训练⽅法，让团队把精⼒花到项⽬上，⽽不是探索以团队的形式解决问题的⽅式⽅法本⾝。

Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own —the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done.

·召开部门会议审查项⽬进展情况，争取⼴泛投⼊，协调共同的⼯作流程。假如团队成员间出现了摩擦，就需要审视他们共享的⼯作程序，因为问题通常不源⾃他们的不同个性；然⽽，事实往往是，组员没有在如何提供产品或服务上达成共识，或者在完成任务所需步骤上意见不合。

Build fun and shared occasions into the organization's agenda — hold

pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.

·公司⽇程中应有趣味活动、快乐分享等活动安排，如举⾏百乐午餐，带领团队参加运动会，在当地餐厅举办赞助晚餐，组织远⾜或者游园活动。举⾏每⽉⼀次的公司会议，赞助运动队，⿎励拉拉队的球迷。

Use ice breakers and teamwork exercises at meetings —these help team members get to know each other, share details about each others lives, and have a laugh together.

·在会议中开展破冰活动和团队练习——这些能帮助团队成员彼此认识，分享彼此的⽣活细节，共同欢笑。

Ce lebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificate .The only thing limiting you is your imagination.

·公开庆祝团队的成功。做这件事可以有很多⽅式，例如，给每⼈都买相同的T恤衫或者帽⼦，或者⽤团队成员姓名抽奖，赢取公司产品和礼券。你的唯⼀的东西就是你的想象⼒。

If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together.

如果你按照上⾯列举的⽅式去建设团队，你会为你在构建团队⽂化中所取得的进步⽽感到震惊，这种⽂化能使个⼈做出多于过去的贡献。

题⽬⼀：英译汉。

1.Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes.

组织部门会议，审核项⽬进程，获取充分的信息，协调共享⼯作流程。

2.Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.

组织⽉度会议，赞助运动队，⽀持啦啦队。

http://www.doczj.com/doc/45a50a1af58a65297d27284b73f242336c313e.html e ice breakers and teamwork exercises at meetings.

会上，可以进⾏破冰活动和团队练习。

4.There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates.

做这件事可以有很多⽅式，例如，给每个⼈都买相同的Ｔ恤衫或者帽⼦，或⽤团队成员的名字来抽奖，赢取公司产品和礼券。

5.You'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together.你会为你在构建团队⽂化中所取得的进步⽽感到震惊，这种⽂化可以激发⼤家⼀起做出超乎想象的更⼤贡献。

题⽬⼆：判断正误。（正确选T，错误选F。）

1.Team building event is traditionally related to playing games at resort.

2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.

3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.

4. Ice breaking motivates team members compete with each other.

5. A good teamwork culture enables individuals make more efforts together.

答案：1.T 2.F 3.F 4.F 5.T

A Teamwork Game

团队游戏

A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.

⼀个约35名员⼯的团队聚集在⼀起进⾏团队建设活动。他们是⼀个年轻、聪明和热情的团队。但是，他们的⼀个主要问题就是他们不会彼此分享信息或解决⽅案，团队领导也认为他们太关注⾃⼰，⽽不是整个团队。结果，她把他们全都带进了⾃助餐厅。所有的桌椅都被收了起来，房间内布满了有趣的装饰和数百个五颜六⾊的⽓球。

In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon. Although they were given a second chance if their first balloon popped , they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.

房⼦中间放着⼀⼤箱尚未充⽓的⽓球。队长指⽰⼤家挑⼀个⽓球，吹起来，写下他们的名字，但是他们必须⼩⼼，不要弄炸⽓球。尽管第⼀次他们的⽓球炸掉了，他们还有⼀次机会，但是如果他们的⽓球再爆掉，他们就得出局。最后，⼤约有30名队员写了他们的名字，⽓球也没有炸掉。随后，他们被要求离开房间，五分钟后，团队领导带他们回来，并要求他们在房间⾥的数百个⽓球中找到写着⾃⼰名字的⽓球。经过15分钟的寻找，没有⼈找到⾃⼰的⽓球，接下来团队被告知，他们将进⼊第三轮活动。

In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus:“We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.”

在这轮中，每个队员被指⽰寻找任何⼀个写有名字的⽓球，然后把这个⽓球送给相应的⼈。两分钟后，每个⼈都拿到了⾃⼰的⽓球。团队领导这样总结活动的意义：“当我们愿意相互分享时，我们的⼯作效率会更⾼；当我们⼀起⼯作⽽不是单打独⽃时，问题也会解决得更加顺利。”

Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.

有时，当团队成员只关注⾃⼰的追求与⽬标时，反⽽会给⾃⼰制造障碍。团队的每个成员都应该定期问⾃⼰在做什么，以及他们能为团队做些什么。

题⽬⼀：根据⽂章内容，判定下列陈述是否正确。

Statements T F

1. The 35 employees who had come together for a team building event

√were young, smart and passionate.2. Most of the 35 employees were good solution sharers and knew well

√about teamwork.

3. The place of this team building event was not a normal cafeteria. √

4. There were many filled balloons in the cafeteria. √

5. All the employees attending the team building event had two chances

√to blow up a balloon. If the balloon blasted twice, they failed.

6. In the second round, the employees only focused on finding out their

√own balloons, so only few of them found balloons with their names.

7. In the third round, the employees were required to share the name

√information on each balloon they got.

8. According to the summary addressed by the team leader, the

√conclusion “everybody's business is nobody's business”could be drawn.

9. Sometimes it is success-hindering that you do not share when you

√work in a team.

答案是：T F T F T F T F T

题⽬⼆：通过题⽬后的下拉选项框选择正确答案。

1. This team building event was aimed at （ B ）

A. helping these young, bright and enthusiastic employees become more concentrated on their work

B. making the team members know how to share information or solutions and cooperate with each other

C. building up team morale

2. This event was held in( A )

A. a self-service restaurant

B. a coffee shop

C. a classroom

3. About how many team members were out of the second round of the activity?( C )

A. 30.

B. 35.

C. 5.

4. Which statement below is correct?( C )

A. In the second round, every one of the team had found their balloons after 15 minutes.

B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.

C. In the third round, everybody had their own balloon with help from others within 2 minutes.

5. What was the event going to teach these employees? ( A )

A. Sharing and cooperating with other team members is more efficient when they are working together.

B. Focusing solely on employees' own pursuits is not allowed in workplace.C. Failure of teamwork is caused by individual.

答案：1. B 2. A 3. C 4. C 5. A

第四单元

（Scott, the manager of the HR Department, is discussing staff motivation with

Helen.）

（⼈⼒资源部经理斯科特正在和海伦讨论激励员⼯的事。）

Scott：Hi Helen. Take a seat. I wanted to talk to you about how we could motivate our staff in the business intelligence team.

斯科特：你好，海伦，请坐。我想和你谈谈如何能够激励我们商业情报团队中的员⼯。

Helen：That's also what I am concerned about.

海伦：这也正是我所关⼼的。

Scott：You know, the sales teams get a bonus every three months if they hit their sales targets as their own incentives. But the business intelligence team do all this work gathering useful information on the market, and they don't have any bonuses or incentives.

斯科特：你知道，如果销售团队实现销售⽬标，那么按照他们⾃⼰的激励机制每三个⽉就会获得奖⾦。但是，商业情报⼩组在市场上收集有⽤的信息，并没有任何奖⾦或奖励。

Helen：You're right. They do a very good job and they definitely help the sales teams a lot with the information they provide. They're also under great pressure.

海伦：你说得对。他们做得很好，⽆疑对销售团队帮助很⼤。他们也承受了很⼤的压⼒。

Scott：Yes. That's exactly why we need to encourage them. What do you think if we introduce something like an “employee of the month” competition?

斯科特：是的，这就是为什么我们需要⿎励他们。如果我们引进像“本⽉好员⼯”这类竞赛，你觉得怎么样？

Helen：How does it work?

海伦：怎么运作呢？

Scott：Perhaps managers in the departments that work alongside business intelligence could vote on which employee has been the most helpful. What do you think?

斯科特：或许可以由商业情报部门管理⼈员投票决定谁对别⼈贡献最⼤。你觉得如何？

Helen：Well, I think, if you get managers to vote on that, it might just turn into “who's the most popular”. We need to look at their actual performance — how much they have done and how well they have done it and reward them.

海伦：嗯，我想，如果你让经理投票，那可能只会变成“最受欢迎的⼈”。我们需

要看看他们的实际表现——他们做了多少、做得多好，再奖励他们。

Scott：Yep, but how? Should they be rewarded with money like extra pay or a bonus, or should they be rewarded by being invited to special events or fun activities?

斯科特：是的，但是怎么实现？他们应该得到额外的⼯资或奖⾦的奖励，还是应该被邀请参加专项活动或趣味节⽬？

Helen：I think we could have a combination of both. There could be a pay incentive every three months depending on how well they have done their job like the sales teams. Then, they could also have special fun days out once or twice a year. What do you think?

海伦：我想我们可以结合两者。就像销售团队，根据⼯作表现，每三个⽉可能会有薪酬激励。然后，他们也可以每年有⼀两次特别的娱乐活动。你怎么想？Scott：I like that idea. Listen, Helen. How about this? You come up with an idea for the fun day out activities, and I'll look into the pay rewards. I'll need to talk to human resources about this for their agreement.

斯科特：我喜欢这个想法。那海伦，这样如何？你去考虑下“好玩⼀⽇游”的活动，我去研究下薪⽔奖励。我需要和⼈⼒资源部谈谈，得到他们的同意。

Helen：OK.

海伦：好的。

How Google Continues to Keep Employees Happy

⾕歌如何⼀直让员⼯开⼼

Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its

enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company.

到⾕歌⼯作是很多⼈的梦想，不仅仅是因为这个公司在过去15年所取得的成就，还因为那⾥有令⼈羡慕的企业⽂化。⾕歌在40个国家拥有约3.7万名员⼯，您可能会想知道它如何在整个公司维持积极的⼯作体验。

Working for Google comes with perks that most other organizations can't provide — bowling alleys , free haircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products.

在⾕歌⼯作有⼤多数其他机构不能提供的待遇——保龄球馆、免费理发、健⾝房会员和往返于公司的班车。⾕歌公司成功的秘诀在于，在保持员⼯幸福感和产品创新⽅⾯，它投⼊了同样多的时间与精⼒。

Back when the company was just a start-up , co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creating a work culture that keeps employees happy, will motivate them to do their best, and will keep them loyal to the company.

公司刚创⽴的时候，共同创始⼈拉⾥·佩奇和赛吉·布林就设定了⼀个⽬标：要让⾕歌成为最杰出的⼈才想为之效⼒的地⽅。他们的想法很简单：创造⼀种可以让员⼯保持快乐的⼯作⽂化，激励他们尽最⼤努⼒保持对公司的忠诚度。

“It's less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President of People Development at Google.⾕歌⼈⼒发展副总裁凯伦·梅说：“与其说我们想⼒争成为世界第⼀强，不如说我们想让我们现在和未来的员⼯都爱上这⾥。因为只有这样，才能使我们成功。”

Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs.

⾕歌员⼯有热情，因为管理⼈员提供了令⼈振奋和充满挑战的任务。⾕歌的每个员⼯都有机会把20%的⼯作时间花费到⾃选项⽬上。这样的⾃由可以使员⼯不⽤循规蹈矩，从单调乏味、毫⽆⼯作激情的任务中解脱出来。

Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of his / her spot on the

totem pole, has an influence on how Google performs.

最后，⾕歌向每位员⼯表明，他（她）对公司很重要。每⼀个⼈，⽆论他（她）在什么岗位，都对⾕歌的运营产⽣影响。

“If you value people, and care about them as whole people, one thing you do is give them a voice, and you really listen,” May said.

“如果你重视⼈才，把他们当作⼀个健全的⼈格来关⼼，你所要做的事就是给他们⼀个发声的机会，⽽你要认真地听”，梅说。Google does just that by hosting employee forums every Friday, where they discuss the 20 most-asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems.

⾕歌是通过每周五都举办员⼯论坛做到这点的，论坛上⼤家会讨论最常问的20个问题。员⼯可以获悉公司的所有信息，从⽽增加对公司的信任，使员⼯和领导能携⼿解决问题。

根据⽂章内容，为下⾯⼏个问题选择正确的答案。

1What kind of company is Google?_________A. A medium-sized international company.

B. A large global enterprise.

C. A large American company.

答案是B。

2How does Google motivate its employees?_________

A. Providing a friendly work culture in the company.

B. TPromoting the employees to higher job positions.

C. Offering entertaining equipment in the employees' office.

答案是A。

3Who founded Google?_________

A. Larry Page and Sergey Brin.

B. Karen May.

C. Sergey Brin.

答案是A。

4Google employees have the freedom to _________.

A. use the totem pole with their colleagues

B. spend certain time on their chosen projects

C. play bowling with their colleagues at work

答案是B。

5What is Google's secret to success?_________

A. Encouraging among employees the aspiration to be No. 1 in the world.

B. Paying high salary to the employees and practicing strict management.

C. Valuing the happiness of its employees as much as innovating good products.

答案是C。

6. How would you describe Google?

A. Medium-sized international company

B. Large global enterprises

C. Large American company

答案是B。

7. Which one does NOT belong to the methods that Google motivate its employees?

A. Promoting the employee who has more influence on Google the higher job position.

B. Shuttling the employees between home and office.

C. Offering entertaining equipment in workplace.

答案是A。

8. Who founded Google?A. Larry Page and Sergey Brin

B. Karen May

C. Sergey Brin

答案是A。

9. If you are a normal employee of Google, what could you do EXCEPT?

A. Know all information of Google and discuss questions with your leaders.

B. Only work for the project you choose.

C. Play bowling with your colleagues and get away from mundane errands.

答案是B。

10. What is Google's secret to success?

A. Innovating hi-tech products.

B. Paying high salary to the employees and practicing strict management.

C. Valuing the happiness of its employees as much as innovating good products.

答案是C。

英译汉。

1Working for Google comes with perks that most other organizations can't provide — bowling alleys, free haircuts, gym memberships, and shuttles to and from work.

在⾕歌公司⼯作，可以获得其他公司不能提供的诸多福利：保龄球馆，免费理发，健⾝会员卡，班车。

2Creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company.

打造能够让员⼯开⼼⼯作的⽂化氛围，可以激发他们努⼒⼯作，并坚持忠于公司。

3Google also makes its employees want to work because managers provide tasks that are inspiring and challenging.

⾕歌公司能够保持员⼯⼯作欲望，因为管理⼈员能给他们提供⿎舞⼈⼼、有挑战性的任务。

4This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs.

这样的⾃由可以使员⼯不⽤循规蹈矩，从单调乏味、毫⽆⼯作激情的任务中解脱出来。

5If you value people, and care about them as whole people, one thing you do is give them a voice, and you really listen.

如果你重视员⼯、尊重他们的完整⼈格，就给他们发⾔的机会，并认真倾听。

阅读范⽂分析重要信息，并判断正误。

Sample 1

My dream job involves an extensive amount of teamwork, such as regular staff meetings and group projects. I love that this job emphasizes communication among colleagues and between management and staff. My previous job was 50% team projects, and I am excited to continue that kind of teamwork and open communication here.

Sample 2

My dream job would allow me to develop web content for a variety of companies. I love getting to know different clients, and developing content to suit their unique needs. For example, in my last job, I worked for clients in industries ranging from healthcare to education, and received praise for my work with a variety of companies. I love that this job would allow me to work with a range of clients.

Information Mentioned (T)Not(F)1. regular staff meetings and group projects

2. closed communication

3. unwillingness to take part in teamwork

4. web content development

5. work experience in cookery

6. praise from different companies

7. working with different clients

答案是TFFTFTT

填写所需信息，仿写作⽂。

“What's your dream job?” can be a tricky question. You will likely focus on figuring out whether or not you have the right skills to be successful in the job and what will motivate you to perform the job.

Job Profile

List of Dream Job:

a customer service job

Public Relations Director

Account Executive

a jo

b with a non-profit environmental organization

Responsibilities and Skills:

have a high level of interaction with customers

enjoy solving problems, or mediating conflicts

thrive under pressure

a “people person” who likes to engage with clients or with the larger community

My Dream Job

阅读“Job Profile”后，以“My Dream Job”写⼀篇⽂章，描述⼀下你⾃⼰的理想⼯作，写完后，你可以通⼤家分享⼀下哦！

My dream is to become a customer service representative, because I am outgoing and good at communicating with people, and I have rich contacts and resources to support my work. If I can really become a customer service representative in the future, I believe I can bring my customers satisfactory service and feelings

第四单元⾃测

⼀、选择填空题

题⽬1

— You'd better not push yourself too hard. You can ask the team and listen.

— __________

A. You are right.

B. No, we can't do that.

C. I think it will kill our time.

答案是A。

题⽬2

— __________

— You might as well write a thanks-note.

A. How do you like the rewards?

B.What do you do with the rewards?

C.Could you suggest some ways of the rewards?

答案是C。

题⽬3

Learning new things has always been a great ______ for me.

A. motivator

B. motivate

C. motivation

答案是A。

题⽬4

Self-esteem needs might include the ______ from a workplace.

A. rewards

B. rewarded

C. rewarded

答案是A。

题⽬5

All the team members tried their best. We lost the game, _________.

A. however

B. therefore

C. since

答案是A.

题⽬6

—Can I get you a couple of tea?

—_________________________.

A. That's very nice of you

B. With pleasure

C. You can, please

答案是A.

题⽬7

— Do you mind if I use vouchers to spend in a restaurant?

— __________

A. Yes, please.